FAQ

Q.     How to use SmartLife mattress?
A:     The SmartLife mattresses control system inflates and/or deflates the smart cells and must be connected to AC 110V/120V. You can control the system via two wired remotes (Right, Left) and a smart phone or tablet. For wireless control please install the SmartLife app on your mobile device or tablet.

Q.     Where can I find the SmartLife app?
A:     Search  ‘King Koil Smart Life’ via App Store or the Google Play Store. If the app will not install, check the operating system (Android, iOS), version, and model of your mobile phone to make sure everything is up to date. The SmartLife app can be used on iOS XX, Android XX or higher version, and may be restricted on some models even if a higher version of the operating system is used.

Q.     What’s Next?
A:     After installing the app on your smart phone or tablet you need to sync the product through the QR code. The QR code can be foundon the SmartLife manual and also attached to the mattress. 

Q.     Can’t connect to my smart phone or tablet.
A:     While the app is running, if the AC power cord is unplugged, the Bluetooth connection will be disconnected.
        -    After checking the power cord connection, turn off the app and run it again to check the Bluetooth connection.
        -    If you run the app while Bluetooth on the phone is turned off, a message to turn Bluetooth on appears. After enabling Bluetooth on your phone, run the app again.
        -    If the phone is taken too far from the product after the app is run, it will be disconnected from the product.
        -    Run the app again after entering the operating range.

Q.     My SmartLife mattress is not working?
A:     1. Make sure power cord is connected correctly.
        2. Unplug the power cord and plug it back in to reset the electrical components

Q.     SmartLife mattress will not inflate 5 minutes after (pump operation)?
A:     If the Smart Cells are damaged and the air cannot reach the reference pressure, please contact customer service. 

Q.     There is a sound while using the SmartLife mattress.
A:    SmartLife’s automatic Body Sensing Technology does have a whisper quite sound that can occur during normal operation.

Q.     Are harmful substances emitted from the mattress?
A:     Independent testing has determined there are no harmful substances emitted.

Q.     What is SmartLife Body Sensing Technology?
A:     SmartLife’s body sensing technology was developed by taking 1,000’s of measurements of people with  varying body types to create the best algorithms for support and sleep posture while providing superb pressure relief to the body simultaneously. 

Q.     How is sleep quality management measured?
A:     A function of formulating the frequency of movement and storing the information in the main control unit.  This information evaluates the difference between --- deep sleep, low sleep, and tossing and turning.  Sleep data is stored for 60 days, 60 months, and 5 years of cumulative days.  

Q.     What is self-diagnosis?
A:     As the air pressure is changed even by atmospheric pressure regardless of the problem in air cells, it is an operation of inflating air if the air pressure is not sufficient by checking the current air pressure compared to the set air pressure when there is no one once a day according to the time set in the app or the remote controller. It does not work when a person is lying down (It works at the set time on the following day). If you feel that it is continuously deflated, contact our customer center.

Q.     Can I use an electric heating pad on my mattress?
A:     It is not recommended to use an electric pad together. Prolonged exposure to direct heat can damage the material.
  

Q.    Does the mattress have radiation?
A:    SmartLife mattress has been tested for compliance of electromagnetic radiation with the UL and the FCC regulations and are safe to use.

Q.    Can I flip or rotate my SmartLife mattress?
A:    No. The SmartLife mattress is constructed to use on one specific side and one direction. 

Q.    I only see only the SmartLife logo on the remote control and cannot enter the MENU.
A:    When you first plug in the power, the LCD window will only show the SmartLife logo while adjusting the pressure. When pressure is achieved the remote control will display the MENU.  

Q.   The remote control does not work.
A:    If nothing happens when you press the button on the remote control, check the terminal connection by loosening the middle connection terminal and reconnecting. If it still does not work, turn off the AC power terminal and turn it on again.

Q.    Can I sleep in the middle of the SmartLife mattress? 
A:    The SmartLife mattress smart cells operate independently on the right and the left side.  If you desire to sleep in the middle of the mattress you will want to ensure you have both sides set to the same desired firmness.  Ideally it is better to sleep on one side or the other.

Q.     Can I remove the zipper cover from my mattress?
A:     Smart Life covers are not intended to be removed by the end user. The cover is designed to accommodate Smart Life technology and it is not to be removed or replaced. The use of the zipper is solely for the manufacturing process. Removing
the cover may void your warranty.